Integrator users

Managing integrator users is similar to managing organization users, but with a few smaller differences. This document focuses specifically on integrator users.

Locate an integrator user

1. From the navigation bar, select Configuration.
2. On the page menu, select Users.
3. Use the integrator dropdown to select your integrator.
4. Use the search function or browse manually to find the user.
5. Click the user row.

INFO

When operating as an integrator, the same user-management page is used to manage users both in the integrator tenant as well as in the organizations under the integrator. Hence, the organization and integrator dropdowns are only visible when logged in as an integrator.

Edit basic user information

Enter or update:

• First name
• Last name
• Description
• Add or remove roles

Click Save.

Site permissions

Add site permissions

1. Click Add permission.
2. In the popup menu:

• Select scopes.
• Select sites.

3. Click Save.

Edit site permissions

• Select or update scopes.
• Click Save to confirm.
• To delete, click the trash can icon.

Device permissions

Add device permissions

1. Click Add permission.
2. In the popup menu:

• Select scopes.
• Select devices.

3. Click Save.

Edit device permissions

• Select or update scopes.
• Click Save to confirm.
• To delete, click the trash can icon.

Adding new integrator users

Start

1. From the navigation bar, select Configuration.
2. In the page menu, select Users.
3. Click Add user in the upper-right corner.
4. Click Create integrator user in the upper-right corner.

Enter user information

1. Complete all required fields.
2. Select roles.
3. Click Save to confirm.

Assign permissions

After a user with role technician has been created, the following permissions must be assigned for the user to be granted access to resources within the organization:

• Site permissions (authorization to a site and all alarm groups, devices, barriers, peripherals and sensors under it).
• Device permissions (authorization to individual devices and all barriers, peripherals and sensors under it).

Users with the admin or superadmin role are authorized without further scope assignment.

Best practices

• Study how permissions and authorization work in the technical reference.
• Assign least privilege permissions first; expand only as necessary.
• Regularly audit user permissions to ensure compliance.

Video tutorial

See the video below for a hands-on tutorial on how to manage users.